Creating a strategy can seem daunting, complicated, and time-consuming. It doesn’t have to be, and it often is expedited if an objective third-party can assist. Embel Assist tries to keep it simple by breaking it down into manageable tasks. It keeps us focused. keeps you engaged, and together we knock out this important step with relative ease.
Our process usually involves at least two steps; and if, software is part of the solution, a third step is needed.
Goal & Measurement
We don’t have to spend weeks or months planning; we do, however, need to make sure everyone agrees on the goals, objectives, and the success measurements. Embel Assist uses a proven methodology that has been coined “Goal to Function”. It is a process that encourages interaction from key stakeholders to establish the direct relationship between your organizational goals and key technical capabilities needed to help realize those goals.
Once we have your goals and measurements defined using our Goal to Function Methodology, Embel Assist is able to help you determine the most effective way to move forward. Our approach is to start small, but substantial enough to garner effectiveness and end-user buy-in. Your road map definition will be as unique as your organization.
Vendor Evalution & Selection
If we conclude through the Goal to Function methodology that software is a part of the solution, we can have some fun evaluating a few different software vendors. The term “fun” could be a relative term here, but Embel Assist enjoys this step in the process. It is a fresh start, a new beginning on how your business will manage the customer relationship.
Unfortunately, fun doesn’t necessarily mean easy! Embel Assist will follow a very succinct process starting with the development of a request for proposal (RFP) to the objective and systematic evaluation of each vendor’s RFP response and demonstration. The key to picking the right software package is to ensure we understand exactly what you want and need to do. In addition, the software vendor needs to prove they can handle your requirements. Embel Assist will make it fun too!