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HealthVia™

Stronger Relationships Begin with Smarter Communication

HealthVia™ transforms the way people connect to their health by aligning outreach to individual needs, clinical moments, and life stages. It doesn’t just personalize communication — it makes it purposeful, timely, and scalable.

The result is real follow-through, fewer gaps, and lasting relationships that drive better outcomes across the entire health journey.

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Disconnected Communication Is Holding Healthcare Back

Healthcare organizations struggle to maintain meaningful individual engagement across the health journey due to fragmented systems, impersonal communication, and digital experiences that often fail to meet individuals where they are. Existing engagement strategies tend to be overly transactional, focused on compliance and check-the-box activities, rather than fostering trust, emotional connection, and long-term relationships that support holistic health outcomes.

HealthVia™ changes this.

It uses data and AI to map each person’s health journey, creating dynamic personas that guide automated, digital-first outreach. Every touchpoint is timely, relevant, and designed to keep people engaged and connected.

What Is HealthVia™?

A Smarter Approach to the Journey of Health

HealthVia™ is a flexible model built to strengthen the relationship between people and their health. It uses current data to identify what matters most, sends timely messages, and adapts as needs change. The result is stronger follow-through, better outcomes, and a more connected experience across health systems, plans, and employers.

Every touchpoint feels intentional and personal, even when delivered at scale.

Let’s Talk About Your Journey

Powering Engagement at Every Stage of Health

HealthVia structures communication using behavioral insight, defined personas, and contextual rules that evolve with each individual’s journey of health. Every message is shaped by strategy and delivered with consistency.

The result is not just improved communication, but the foundation for real relationships built on trust and relevance.

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Capabilities Drive Strong Relationships

Multi-Source Data Aggregation

Pulls clinical, claims, social, and behavioral data into a unified profile.

Data-driven insights identify risks early, enabling proactive, personalized outreach—like catching heart disease risks in individuals who skip check-ups.

Clinical Drivers and Behavior Tags

Maps conditions, treatments, and behavior patterns to guide timing, channel, and messaging.

Next Best Action Logic

Applies business rules and signals to prioritize the next step for better health outcomes.

Dynamic Health Stage Alignment

Tracks movement through prevention, in-care, post-care, and chronic support pathways.

Live Intervention Triggers

Identifies missed actions, rising risks, or new events and prompts immediate targeted responses.

Adherence Visibility

Measures impact by tracking outcomes like closed care gaps, adherence, and risk improvement.

Key Sectors We Help

Health Systems

HealthVia™ aligns outreach with clinical events, improves follow-through, reduces readmissions, and supports consistent communication across all points in the health journey.

Health System Support

Health Plans

HealthVia™ activates care programs with precision, guides timely outreach, reduces churn, and delivers measurable improvement across the full member population.

Health Plan Support

Self-Insured Employers

HealthVia™ increases benefit engagement, supports wellness goals, reduces avoidable cost, and delivers tailored outreach that adapts to workforce needs.

Self-Insured Support

HealthVia by the Numbers

0%

Engagement aligned to current care phase within 30 days

0%

Increase in preventive touches vs. baseline campaigns

0%

Members responded to care-phase messages within 2 weeks

0%

Reduction in delayed or missed post-care follow-up outreach

0%

Of organizations improved visibility into member journey transitions

0

Reported better coordination through HealthVia governance

*Performance projections based on the anticipated use of the HealthVia model.

Let’s activate your framework strategy today!

Getting started doesn’t have to be hard. HealthVia makes the path clear—and once we begin, results build fast.

Step 1

Take Our Healthcare Engagement Maturity Assessment

Step 2

Access Your Results

Step 3

Depending on where you are at, we can assist.

  • Starting from scratch – create a roadmap
  • Rescue existing strategic and implementation efforts
  • Subject matter expert resources to fill gaps on current project(s)
  • Provide strategic oversight and governance

Testimonials