Creating a Healthier Future Through
Personalized
Engagement
Shaping tomorrow’s engagement solutions for the health sector.

Trusted by world’s biggest brands in the health sector:

Solutions Solving Problems

Medicare
Enrollment

Leverage third-party data to increase enrollments.

The Open Enrollment Period (OEP) happens once a year. We assist our clients with targeted outreach to retain and acquire members, streamline broker communications, and simplify onboarding, enabling them to work smarter and maximize the benefits of the OEP season.

Next Best
Action

Integrate next best actions into patient EHR to provide holistic care management.

The power of next best actions (NBA) lies in communicating at a personal level rather than a segment level. We help clients integrate NBAs into call centers, portals, apps, and EHRs to close care gaps, increase program enrollment, and deliver time-sensitive information.

Patient
Retention

Transition from batch to “always-on” journey outreach to increase retention.

Journey orchestration is essential for fostering timely and relevant engagement. We assist clients in creating member and patient journey maps and building decision trees using analytics and behavior insights to deliver a personalized engagement experience. Happy people lead to a “happy” NPS.

Population
Health

Establish engagement platforms to drive program enrollment.

Boosting employee health engagement and enrollment involves identifying and reaching out to members and patients. We assist our clients in creating engagement platforms to deliver personalized messaging and incentives, which reduce costs, increase participation, and enhance retention.

Care Gap
Closures

Closing care gap to drive better health outcomes.

Closing care gaps is vital for improving patient outcomes, meeting quality standards, and cutting costs by preventing complications. We help clients use HEDIS and claims data to identify improvements and leverage engagement platforms for personalized outreach and coordinated care to boost results.

Stars Rating
Improvement

Utilizing SDoH and claims data to mitigate hospital readmission.

Boosting a Stars rating can lead to millions in additional reimbursement. We help clients use SDoH and claims data to predict and implement preventive measures to reduce hospital readmissions, using analytics and engagement to enhance the member and patient experience.

Why we are different.

Hyper-specialized on health sector.

  • Maximize 20+ years of consumer engagement experience within the health sector
  • Support payers, providers, life sciences, pharmacy benefit services, health services
  • Provide ungated, self-serve assessments designed to identify strategic, procedural, data, and capability gaps

Tailored capabilities without bias.

  • Leverage current capabilities when possible
  • Facilitate technology selection process on behalf of client best interests
  • Implement technology ecosystem using an agnostic approach

“Tactical” strategy driving value.

  • Define strategic vision delivered against tactical use cases
  • Create measurable outcomes that directly align with strategic goals
  • Build long-lasting partnerships based on excitement, results, and value

Comprehensive solutions with your best interest in mind.

Point solutions alone usually fall short. Facilitating tailored, timely and relevant communication with your consumer requires integration of key capabilities.

Data Enablement

  • Enterprise Data Infrastructure Design
  • Data Movement
  • Marketing Data Platforms
  • Real-Time Data Layer

Marketing Analytics

  • Data Preparation & Discovery
  • Model Development
  • Model Deployment
  • Machine Learning

Insights In Action

  • Real-Time Personalization
  • Contact Optimization
  • Next Best Action Recommendation
  • Prioritization & Ranking

Performance Management

  • Model Performance Management
  • Offer & Pipeline Performance Management
  • Closed-Loop Campaign Effectiveness

How do you measure up?

Discover how prepared you are to deliver exceptional health outcomes. Take our Health Engagement Maturity Index (HEMI) assessment to evaluate your strategies, capabilities, processes, and organizational alignment for a total consumer experience. It’s free, no strings attached…give it try and start using your HEMI score to drive change today.

Case Studies

Consulting

Consulting

Health Plan

How a large national health plan leveraged integrated capabilities to increase Medicaid enrollment by over 17%.

Value Resourcing

Testimonials

Trusted Technologies