The Open Enrollment Period (OEP) happens once a year. We assist our clients with targeted outreach to retain and acquire members, streamline broker communications, and simplify onboarding, enabling them to work smarter and maximize the benefits of the OEP season.
The power of next best actions (NBA) lies in communicating at a personal level rather than a segment level. We help clients integrate NBAs into call centers, portals, apps, and EHRs to close care gaps, increase program enrollment, and deliver time-sensitive information.
Journey orchestration is essential for fostering timely and relevant engagement. We assist clients in creating member and patient journey maps and building decision trees using analytics and behavior insights to deliver a personalized engagement experience. Happy people lead to a “happy” NPS.
Boosting employee health engagement and enrollment involves identifying and reaching out to members and patients. We assist our clients in creating engagement platforms to deliver personalized messaging and incentives, which reduce costs, increase participation, and enhance retention.
Closing care gaps is vital for improving patient outcomes, meeting quality standards, and cutting costs by preventing complications. We help clients use HEDIS and claims data to identify improvements and leverage engagement platforms for personalized outreach and coordinated care to boost results.
Boosting a Stars rating can lead to millions in additional reimbursement. We help clients use SDoH and claims data to predict and implement preventive measures to reduce hospital readmissions, using analytics and engagement to enhance the member and patient experience.
Point solutions alone usually fall short. Facilitating tailored, timely and relevant communication with your consumer requires integration of key capabilities.
Discover how prepared you are to deliver exceptional health outcomes. Take our Health Engagement Maturity Index (HEMI) assessment to evaluate your strategies, capabilities, processes, and organizational alignment for a total consumer experience. It’s free, no strings attached…give it try and start using your HEMI score to drive change today.
How a large national health plan leveraged integrated capabilities to increase Medicaid enrollment by over 17%.
