Architect & build
tech-neutral
platforms for whole-person healthcare communications.

Trusted by world’s biggest brands in the health sector:

How we can help.

Consulting:

Transforming Healthcare Communication

Strategy: Designing actionable plans for whole-person insights and seamless experiences, boosted by AI-powered next best actions.

Integrate: Bringing together top technologies and AI-driven tools to form patient/member communication ecosystems.

Operate: Developing models and centers of excellence with governance and best practices.

Value Resourcing:

Enhancing Teams Across Industries

Matching: Leveraging industry expertise and detailed vetting to align organizations with highly skilled professionals for critical roles.

Onboarding: Pre-boarding and onboarding streamline processes to reduce downtime and ensure immediate contributions.

Monitoring: Assessing performance ensures resources meet expectations and deliver lasting value.

Services Solving Problems

Medicare Enrollment

Leverage third-party data and targeted strategies to increase enrollments.

The Open Enrollment Period (OEP) happens once a year. We assist our clients with targeted outreach to retain and acquire members, streamline broker communications, and simplify onboarding, enabling them to work smarter and maximize the benefits of the OEP season.

Next Best Action

Integrate predictive and personalized recommendations into patient EHRs to enhance care delivery.

The power of next best actions (NBA) lies in communicating at a personal level rather than a segment level. We help clients integrate NBAs into call centers, portals, apps, and EHRs by automating personalized messaging, generating timely responses, and addressing care gaps to boost program enrollment.

Patient
Retention

Transition from batch to “always-on” journey outreach to increase retention.

Journey orchestration is essential for fostering timely and relevant engagement. We assist clients in creating member and patient journey maps and automating decision trees using analytics and behavior insights to deliver a personalized engagement experience. Happy people lead to a “happy” NPS.

Population Health

Create holistic communication platforms to drive program enrollment and improve health outcomes.

Boosting employee health engagement and enrollment involves identifying and reaching out to members and patients. We assist our clients in creating engagement platforms to automate personalized messaging and incentives, which reduce costs, increase participation, and enhance retention.

Care Gap Closures

Close care gaps to improve health outcomes and meet quality standards.

Closing care gaps is vital for improving patient outcomes, meeting quality standards, and cutting costs by preventing complications. We help clients use HEDIS and claims data to identify improvements and leverage engagement platforms for personalized outreach and coordinated care to boost results.

STAR Rating Improvement

Leverage SDoH and claims data to reduce hospital readmissions and improve STAR ratings.

Boosting a STAR rating can lead to millions in additional reimbursement. We help clients use SDoH and claims data to predict and implement preventive measures to reduce hospital readmissions, using analytics and engagement to enhance the member and patient experience.

Why we are different.

Hyper-specialized on health sector.

  • 20+ years supporting payers, providers, life sciences, and pharmacy benefits.
  • Proven ability to help healthcare organizations tackle strategic and data-driven challenges.
  • Enable assessments to identify gaps and recommend actionable improvements.

Unbiased, Client-Centered Approach

  • Optimize existing resources and capabilities to maximize their potential.
  • Guide technology selection with a client-first, whole-person perspective.
  • Develop ecosystems using tech-neutral and vendor-agnostic methodologies.

“Tactical” strategy driving value.

  • Consolidate healthcare touchpoints using tech-neutral, seamless platforms.
  • Support outreach and operations with adaptable, scalable communication.
  • Integrate critical data for consistent, enterprise-wide communication.

Comprehensive approach with your best interest in mind.

To deliver timely and relevant communication, an integrated engagement platform requires interconnected features to enable personalized, impactful consumer interactions.

Data-Driven Architecture

  • Centralize patient data for a 360-degree view.
  • Enable real-time access and ensure interoperability.
  • Automate quality checks with AI for reliable insights.

Predictive Insights

  •  Identify at-risk patients with predictive modeling and trend analysis, focusing on a segment of one.
  • Generate health alerts and prioritize engagement using real-time data.
  • Detect population patterns through automated clustering and machine learning.

Insights In Action

  • Deliver AI-driven campaigns tailored to patient conditions with precision insights.
  • Automate messaging across preferred channels.
  • Recommend content based on patient data and feedback.

Performance Analysis

  • Track KPIs with real-time AI-powered dashboards.
  • Assess ROI on health outcomes using analytics.
  • Benchmark and refine strategies with AI insights.

How do you measure up?

Discover how prepared you are to deliver exceptional health outcomes. Take our Health Engagement Maturity Index (HEMI) assessment to evaluate your strategies, capabilities, processes, and organizational alignment for a total consumer experience. It’s free, no strings attached…give it try and start using your HEMI score to drive change today.

Case Studies

Consulting

Consulting

Health Plan

How a large national health plan leveraged integrated capabilities to increase Medicaid enrollment by over 17%.

Value Resourcing

Testimonials

Trusted Technologies