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HealthVia™ Connects Patients Through Every Phase of Care.

Get Started with HealthVia™

How HealthVia delivers targeted, measurable engagement across every step of the care journey.

Precision by Phase

Uses clinical data, billing codes, behavior, and social factors to assess individual risk.

Calculates a real-time WellScore to inform when, how, and why to engage.

Flags changes in health or care activity to trigger next best actions automatically.

Persona Matching

Assigns personas using behavior patterns, risk level, and engagement preferences.

Adjusts message tone, format, and delivery based on each unique communication style.

Refines approach over time using real-time feedback from individual interactions.

Smart Dashboards

Centralize key metrics like engagement, care transitions, and communication activity.

Visualize WellScores, persona changes, and outreach performance as they happen.

Surface trends and insights to support smarter, faster decision-making.

Real-time insights fuel personalized outreach across every care phase.

HealthVia Framework in Action.

Data Signals & Scoring

Capture EHR, SDOH, and lifestyle data to inform risk, readiness, and messaging strategy.

  • Pull data from EHR, SDOH, and claims to support targeted communication strategies
  • Normalize, validate, and route data to prepare it for scoring and persona application
  • Apply logic to assign scores and signal each individual’s level of risk and readiness

Real-Time Persona Sync

Leverage behavior, risk, and channel data to assign and update personas dynamically.

  • Assign dynamic personas using engagement, lifestyle, and behavioral trend data
  • Update each persona in real time based on interactions and condition changes
  • Guide messaging strategy through persona tone, channel, and cadence patterns

Channel + System Fit

Align communication systems and digital platforms to deliver outreach seamlessly.

  • Sync outreach across SMS, email, phone, mail, and in-platform engagement systems
  • Ensure messages are delivered through preferred and accessible communication modes
  • Reduce fragmentation by unifying engagement efforts across care delivery platforms

Care-Aligned Journeys

Deliver precision-guided experiences tailored to each person’s real-time care journey.

  • Route individuals based on current needs, clinical events, and behavior.
  • Adjust journeys dynamically as conditions change or new data emerges.
  • Tailor communication to support both the present moment and what comes next.

Next Best Message Logic

Trigger timing, urgency, and tone using patients dynamic WellScore and persona data.

  • Trigger outreach frequency, urgency, and tone using the WellScore
  • Match next steps to current needs using real-time scores and phase logic
  • Balance automated decisioning with human oversight for stronger personalization

Oversight & Optimization

Use KPIs and dashboards to measure impact and guide message governance and updates.

  • Monitor engagement performance using KPI dashboards and data visualizations
  • Track how well messages align with goals like HEDIS, retention, or CAHPS metrics
  • Feed all results back into the scoring system to continuously improve outreach

Let’s activate your framework strategy today!

Getting started doesn’t have to be hard. HealthVia makes the path clear—and once we begin, results build fast.

Step 1

Take Our Healthcare Engagement Maturity Assessment

Step 2

Access Your Results

Step 3

Depending on where you are at, we can assist.

  • Starting from scratch – create a roadmap
  • Rescue existing strategic and implementation efforts
  • Subject matter expert resources to fill gaps on current project(s)
  • Provide strategic oversight and governance

HealthVia by the Numbers

Metrics Across the Care Continuum:

0%

Engagement aligned to current care phase within 30 days

0%

Increase in preventive touches vs. baseline campaigns

0%

Members responded to care-phase messages within 2 weeks

0%

Reduction in delayed or missed post-care follow-up outreach

0%

Of organizations improved visibility into member journey transitions

0

Reported better coordination through HealthVia governance

*Performance projections based on use of the HealthVia model.

Testimonials

Case Studies

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Health Plan

How a large national health plan leveraged integrated capabilities to increase Medicaid enrollment by over 17%.

Consulting

Care Delivery Organization

Discover how a regional care delivery organization revolutionized patient engagement to achieve ambitious goals over the next 3 years.

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