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Persona-Based Engagement Across the Health Continuum.

How We Make a Difference

Consulting

What Powers Personalized Communication

Smart segmentation, digital-first outreach, and measurable results tied to health goals. Dynamic profiles and adaptive journeys use timely data and behavioral signals to deliver relevant messages based on need, moment, and intent.

Every message reinforces the relationship by staying connected through what matters most.

How We Make a Difference

Driving Value One Use Case at a Time.

Integrated capabilities deliver value through practical, whole-person healthcare solutions.

Experience

Use SDoH data to enhance outreach, guide interventions, and support enrollment.

Deliver personalized next-best actions across channels to enhance health at every stage.

Optimize contact strategies to reduce fatigue and improve communication effectiveness.

Savings

Streamline outdated processes with scalable, automated workflows.

Use claims and HEDIS data to close care gaps and improve outreach.

Personalize communication to shift members toward cost-effective health options.

Revenue

Apply insights and next-best actions to increase Medicare Advantage enrollments.

Enhance omni-channel communication to improve CAHPS survey participation.

Coordinate outreach strategies to boost NPS and elevate overall experience.

Enterprise-level communication built for scalable, data-driven healthcare operations.

Services driving hyper-focus engagement.

Data Intelligence & Activation

Transform SDoH and claims data into actionable insights to close care gaps and improve engagement.

  • Optimize pathways using AI insights for better engagement.
  • Identify and address gaps in current strategies.
  • Establish metrics to measure success and ROI.

Persona-Driven Segmentation

Leverage behavioral and clinical insights to create targeted, meaningful patient interactions.

  • Build a single source of truth for customer insights.
  • Eliminate silos to empower teams with unified data.
  • Drive smarter decisions with instant access to real-time updates.

Technology Alignment

Integrate interoperable solutions to enhance coordination and enable seamless engagement.

  • Develop RFI and RFP processes aligned with goals.
  • Evaluate vendor capabilities, including AI-enabled tools.
  • Plan integration and secure value-driven contracts.

Orchestrated Patient Journeys

Align touchpoints across SMS, email, and digital channels to create frictionless experiences.

  • Lead projects with governance and accountability.
  • Integrate systems seamlessly into workflows.
  • Validate data integrity during transitions.

Next-Best Action Modeling

Apply predictive analytics to trigger real-time interventions and drive patient adherence.

  • Deliver precision insights for actionable decision-making.
  • Use AI to create a segment-of-one strategy tailored to individuals.
  • Forecast trends to build proactive, long-term strategies.

Governance & Execution Strategy

Ensure scalable operations with structured workflows, compliance oversight, and accountability.

  • Develop programs to maximize AI tool adoption.
  • Provide hands-on learning for practical engagement.
  • Empower leaders to drive strategic initiatives.

Workforce Enablement & Training

Equip teams with role-based training, operational frameworks, and ongoing support to sustain engagement.

  • Enhance operational processes for sustained improvement.
  • Use advanced analytics to inform strategic decisions.
  • Modernize contact centers to improve member interactions.

Performance Optimization & Insights

Measure engagement effectiveness, refine outreach, and continuously improve patient outcomes.

  • Evaluate metrics that matter most to your goals.
  • Discover new opportunities through in-depth analysis.
  • Ensure continuous improvement with actionable insights.

Sustained Engagement & Growth

Drive long-term patient relationships using adaptive strategies built to evolve with healthcare needs.

  • Deliver tailored messaging based on patient needs, behaviors, and health status.
  • Reduce manual workload with AI-powered, multi-channel communication strategies.
  • Keep patients informed, proactive, and connected at every stage of their health journey.

Let’s build your comprehensive consumer strategy today!

Getting started can be the toughest part. Embel Assist simplifies the process, and once we begin, our partnership and successes will build unstoppable momentum.

Step 1

Take Our Healthcare Engagement Maturity Assessment

Step 2

Access Your Results

Step 3

Depending on where you are at, we can assist.

  • Starting from scratch – create a roadmap
  • Rescue existing strategic and implementation efforts
  • Subject matter expert resources to fill gaps on current project(s)
  • Provide strategic oversight and governance

We deliver value…plain and simple.

Metrics

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Testimonials

Consulting Case Studies

Consulting

Health Plan

How a large national health plan leveraged integrated capabilities to increase Medicaid enrollment by over 17%.

Consulting

Care Delivery Organization

Discover how a regional care delivery organization revolutionized patient engagement to achieve ambitious goals over the next 3 years.

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