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Architect & build
tech-neutral
platforms for whole-person healthcare communications.
Our Services
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Trusted by world’s biggest brands in the health sector:

How we can help.

Consulting:

Transforming Healthcare Communication

Strategy:  Developing actionable strategies that deliver whole-person insights for personalized, seamless experiences across all channels with data-driven next best actions.

Integrate: Stitching together industry leading technologies to create patient/member communication ecosystems

Operate: Building operational models and centers of excellence to apply best practices and strong governance

Value Resourcing:

Enhancing Teams Across Industries

Matching: Industry expertise and vetting processes connect organizations with top-tier talent for specialized roles.

Onboarding: Efficient pre-boarding and onboarding processes to minimize downtime and enable new hires to contribute from day one.

Monitoring: Performance assessments provide ongoing evaluations, ensuring resources meet expectations and deliver exceptional value.

Services Solving Problems

Medicare Enrollment

Leverage third-party data and targeted strategies to increase enrollments.

The Open Enrollment Period (OEP) happens once a year. We assist our clients with targeted outreach to retain and acquire members, streamline broker communications, and simplify onboarding, enabling them to work smarter and maximize the benefits of the OEP season.

Next Best Action

Integrate next best actions within patient EHR systems to provide whole-person care.

The power of next best actions (NBA) lies in communicating at a personal level rather than a segment level. We help clients integrate NBAs into call centers, portals, apps, and EHRs to close care gaps, increase program enrollment, and deliver time-sensitive information.

Patient
Retention

Transition from batch to “always-on” journey outreach to increase retention.

Journey orchestration is essential for fostering timely and relevant engagement. We assist clients in creating member and patient journey maps and building decision trees using analytics and behavior insights to deliver a personalized engagement experience. Happy people lead to a “happy” NPS.

Population Health

Create holistic communication platforms to drive program enrollment and improve health outcomes.

Boosting employee health engagement and enrollment involves identifying and reaching out to members and patients. We assist our clients in creating engagement platforms to deliver personalized messaging and incentives, which reduce costs, increase participation, and enhance retention.

Care Gap Closures

Close care gaps to improve health outcomes and meet quality standards.

Closing care gaps is vital for improving patient outcomes, meeting quality standards, and cutting costs by preventing complications. We help clients use HEDIS and claims data to identify improvements and leverage engagement platforms for personalized outreach and coordinated care to boost results.

STAR Rating Improvement

Leverage SDoH and claims data to reduce hospital readmissions and improve STAR ratings.

Boosting a STAR rating can lead to millions in additional reimbursement. We help clients use SDoH and claims data to predict and implement preventive measures to reduce hospital readmissions, using analytics and engagement to enhance the member and patient experience.

Why we are different.

Hyper-specialized on health sector.

  • 20+ years of experience supporting payers, providers, life sciences, and pharmacy benefit services.
  • Proven track record of helping healthcare organizations navigate strategic, procedural, and data-driven challenges.
  • Offer ungated, self-serve assessments to identify critical gaps and drive meaningful improvements.

Unbiased, Client-Centered Approach

  • Maximize existing capabilities to optimize resources when possible.
  • Guide the technology selection process with a client-first, whole-person approach.
  • Implement tech-neutral ecosystems using a vendor-agnostic approach.

“Tactical” strategy driving value.

  • Consolidate healthcare touchpoints with tech-neutral platforms to drive seamless experiences.
  • Support both outreach and operational messaging with flexible, scalable solutions.
  • Integrate critical data to ensure consistent, enterprise-level communication across all channels.

Comprehensive approach with your best interest in mind.

Isolated fixes often miss the mark. Delivering timely and relevant communication requires integrating essential capabilities, ensuring seamless operations that align with your strategic goals.

Data Enablement

  • Enterprise Data Infrastructure Design
  • Data Movement
  • Marketing Data Platforms
  • Real-Time Data Layer

Marketing Analytics

  • Data Preparation & Discovery
  • Model Development
  • Model Deployment
  • Machine Learning

Insights In Action

  • Real-Time Personalization
  • Contact Optimization
  • Next Best Action Recommendation
  • Prioritization & Ranking

Performance Management

  • Model Performance Management
  • Offer & Pipeline Performance Management
  • Closed-Loop Campaign Effectiveness

How do you measure up?

Discover how prepared you are to deliver exceptional health outcomes. Take our Health Engagement Maturity Index (HEMI) assessment to evaluate your strategies, capabilities, processes, and organizational alignment for a total consumer experience. It’s free, no strings attached…give it try and start using your HEMI score to drive change today.

HEMI Assessment

Case Studies

Consulting

Consulting

Health Plan

How a large national health plan leveraged integrated capabilities to increase Medicaid enrollment by over 17%.

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Value Resourcing

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Testimonials

Trusted Technologies