The Open Enrollment Period (OEP) happens once a year. We assist our clients with targeted outreach to retain and acquire members, streamline broker communications, and simplify onboarding, enabling them to work smarter and maximize the benefits of the OEP season.

The power of next best actions (NBA) lies in communicating at a personal level rather than a segment level. We help clients integrate NBAs into call centers, portals, apps, and EHRs by automating personalized messaging, generating timely responses, and addressing care gaps to boost program enrollment.

Journey orchestration is essential for fostering timely and relevant engagement. We assist clients in creating member and patient journey maps and automating decision trees using analytics and behavior insights to deliver a personalized engagement experience. Happy people lead to a “happy” NPS.

Boosting employee health engagement and enrollment involves identifying and reaching out to members and patients. We assist our clients in creating engagement platforms to automate personalized messaging and incentives, which reduce costs, increase participation, and enhance retention.

Closing care gaps is vital for improving patient outcomes, meeting quality standards, and cutting costs by preventing complications. We help clients use HEDIS and claims data to identify improvements and leverage engagement platforms for personalized outreach and coordinated care to boost results.

Boosting a STAR rating can lead to millions in additional reimbursement. We help clients use SDoH and claims data to predict and implement preventive measures to reduce hospital readmissions, using analytics and engagement to enhance the member and patient experience.