Ryan shared some tips to avoid complacency with your consumer engagement efforts via the Unica Blog, Consumer Engagement Complacency.
Except: As a marketer, I am going to assume you will often put yourself in the shoes of the person you are marketing towards. When you go there, do you feel like you are receiving the information you need or want to receive and how you want to receive it? “I think so” or “I hope so” are responses I have heard when this question has been asked. This is not a huge surprise to me. Most marketing communications are directional messages geared to a target audience that have general similarities. Organizations conducting their marketing efforts using the “think so/hope so” approach are probably seeing some results and have come to dismiss these results as the baseline… and this becomes the norm. It is at this point that complacency kicks in, and it continues for years with the customer experience being just “ok.”