Case Study
Hospital System
Empowering Patient Engagement with Tailored Expertise and Advanced Solutions
Client Need:
The large hospital system needed a holistic consultant team to build out a consumer engagement platform to better track the healthcare journeys of their customers.
Our Approach:
Earned senior leadership’s trust to manage the entire hiring process. Hand-picked consultants based on culture and needs from the Embel Assist network, and guided candidates with clear role and culture expectations.
Deliverables:
Hired a team to build and operationalize using Python, Snowflake, SQL, Tableau, PowerBl, Terraform, GIT, SFMC, Workfront, and Azure.
Impact:
- Built an end-to-end consumer engagement platform to enhance message, education, reporting, feedback, and patient experience.
- Cemented Embel Assist as the client’s go-to for ongoing consumer and patient engagement resource needs.
