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Empowering Healthcare with Whole-Person, Tech-Neutral Engagement Solution Services

How We Make a Difference

Driving Value One Use Case at a Time

Integrated capabilities deliver value through practical, whole-person healthcare solutions.

Experience

Leverage SDoH data to drive program enrollment and inform strategic decisions.

Provide personalized next actions across channels, supporting whole care.

Use contact optimization to reduce communication fatigue efficiently.

Savings

Transform outdated processes into scalable, tech-neutral digital ecosystems.

Leverage claims and HEDIS data to close care gaps with unified communication.

Use hyper-personalized outreach to shift members to lower-cost drug options.

Revenue

Utilize insights and next best actions to optimize Medicare Advantage enrollments.

Facilitate omni-channel communications to boost CAHPS survey completions.

Orchestrate journeys to improve NPS and elevate the overall consumer experience.

Enterprise-level communication solutions tailored for the healthcare sector, ensuring long-term, scalable operations

Services driving hyper-focus engagement

Strategy Assessment

Analyze and enhance key touchpoints across the member/patient journey.

  • Optimize journeys using AI insights for better engagement.
  • Identify and address gaps in current strategies.
  • Establish metrics to measure success and ROI.

Unified Customer Data

Bring together data for a 360° view.

  • Build a single source of truth for customer insights.
  • Eliminate silos to empower teams with unified data.
  • Drive smarter decisions with instant access to real-time updates.

Vendor Selection

Find and integrate the best-fit vendors and technologies.

  • Develop RFI and RFP processes aligned with goals.
  • Evaluate vendor capabilities, including AI-enabled tools.
  • Plan integration and secure value-driven contracts.

Implementation

Deliver precision in technology and process integration.

  • Lead projects with governance and accountability.
  • Integrate systems seamlessly into workflows.
  • Validate data integrity during transitions.

Predictive Insights & AI

Anticipate trends and drive strategy.

  • Deliver precision insights for actionable decision-making.
  • Use AI to create a segment-of-one strategy tailored to individuals.
  • Forecast trends to build proactive, long-term strategies.

Training & Adoption

Equip teams for success with tailored learning programs.

  • Develop programs to maximize AI tool adoption.
  • Provide hands-on learning for practical engagement.
  • Empower leaders to drive strategic initiatives.

Operational Excellence

Streamline workflows to enhance engagement efficiency.

  • Enhance operational processes for sustained improvement.
  • Use advanced analytics to inform strategic decisions.
  • Modernize contact centers to improve member interactions.

Performance Analysis

Measure success and refine strategies.

  • Evaluate metrics that matter most to your goals.
  • Discover new opportunities through in-depth analysis.
  • Ensure continuous improvement with actionable insights.

Innovation

Leverage cutting-edge technologies to drive results.

  • Explore AI and generative AI for advanced engagement strategies.
  • Implement innovative solutions to address emerging needs.
  • Develop strategic roadmaps that align with industry trends.

Let’s build your comprehensive consumer strategy today!

Getting started can be the toughest part. Embel Assist simplifies the process, and once we begin, our partnership and successes will build unstoppable momentum.

Step 1

Take Our Healthcare Engagement Maturity Assessment

Step 2

Access Your Results

Step 3

Depending on where you are at, we can assist.

  • Starting from scratch – create a roadmap
  • Rescue existing strategic and implementation efforts
  • Subject matter expert resources to fill gaps on current project(s)
  • Provide strategic oversight and governance

We deliver value…plain and simple.

Metrics

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Testimonials

Consulting Case Studies

Consulting

Health Plan

How a large national health plan leveraged integrated capabilities to increase Medicaid enrollment by over 17%.

Consulting

Care Delivery Organization

Discover how a regional care delivery organization revolutionized patient engagement to achieve ambitious goals over the next 3 years.

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