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Consulting

Making Scalable Communication Feel One-to-One

We help healthcare organizations create real connection, not through guesswork, but through business rules, segmentation, and behavioral logic that make every message feel direct, timely, and relevant. With decades of experience inside payers, providers, and employers, we build the operational infrastructure that lets your strategy come to life.

How We Make a Difference

Why Organizations Choose Embel Assist for Strategic Consulting

Healthcare Expertise That Runs Deep

  • Over two decades supporting health plans, providers, and employers
  • Consultants with firsthand industry and operational experience
  • Proven results across retention, quality, and system-wide strategy

Built to Fit Your Tools and Teams

  • Aligns with your existing platforms and internal workflows
  • Launches quickly with flexible advisory and delivery models
  • Adapts to your infrastructure without disruption or slowdowns

Strategy That Turns Into Results

  • Bridges planning with action using clear, focused roadmaps
  • Embeds doers, not just thinkers, who deliver immediate value
  • Measures success through real progress, not just milestones

A high-level view of the healthcare ecosystem we support

We operate across health plans, providers, pharmaceuticals, PBMs, and life sciences. Within each sector, we focus on core domains including Data Enablement, Prediction, Orchestration, and Measurement.

Our work combines targeted communication strategies with structured implementation, technology alignment, and coordinated support to deliver outcomes that scale and sustain.

Pillars That Power Stronger Relationships

We apply core pillars including Data Enablement, Prediction, Orchestration, and Measurement to shape communication strategies that strengthen relationships and support lasting outcomes for patients, members, and the teams who serve them. These are not just concepts. They are the foundation we have used for years to build systems that connect at scale and adapt in real time.

Data Endablement

  • Centralize patient data for a 360-degree view.
  • Enable real-time access and ensure interoperability.
  • Automate quality checks with AI for reliable insights.

Prediction

  •  Identify at-risk patients with predictive modeling and trend analysis, focusing on a segment of one.
  • Generate health alerts and prioritize engagement using real-time data.
  • Detect population patterns through automated clustering and machine learning.

Orchestration

  • Deliver AI-driven campaigns tailored to patient conditions with precision insights.
  • Automate messaging across preferred channels.
  • Recommend content based on patient data and feedback.

Measurement

  • Track KPIs with real-time AI-powered dashboards.
  • Assess ROI on health outcomes using analytics.
  • Benchmark and refine strategies with AI insights.

Introducing HealthVia™

A Flexible Framework for Smarter Healthcare Communication

HealthVia is not an app. It is a customizable framework designed to strengthen patient and member engagement across the entire care journey. It is built on five core pillars: Strategic Approach, Data Enablement, Predictive Design, Flow Orchestration, and Outcome Metrics. HealthVia delivers structure, guidance, and measurable impact to unify communication and improve results.

HealthVia works with your existing systems. It overlays your current infrastructure and brings consistency to fragmented outreach efforts. Whether you implement the full framework or select à la carte components, HealthVia adapts to your organization’s goals, scale, and existing tools.

How HealthVia™ Works Behind the Scenes

Data doesn’t drive outcomes until it’s connected.

HealthVia syncs with the systems you already use to gather clinical data, SDOH, and demographics. A proprietary WellScore ranks individuals based on readiness and risk, then assigns each to a behavioral persona to guide message tone, urgency, and timing. Smart outreach launches through the right channels and adapts automatically as individuals engage, ensuring the communication stays personal and aligned with real-time needs.

Every message is purposeful. Every interaction moves the needle.

Explore HealthVia™

Targeted Strategies for Key Sectors

Providers

Align outreach with clinical events, improve follow-through, reduce readmissions, and support consistent communication across all points in the care experience.

Provider Support

Health Plans

Deliver proactive, data-informed outreach that improves satisfaction, supports quality performance, and reduces churn by keeping members closely connected to their care.

Health Plan Support

Self-Insured Employers

Send timely, relevant outreach that increases benefit usage, supports wellness goals, and connects communication efforts to workforce health and cost control.

Self-Insured Support

Services Driving Targeted Communication and Measurable Impact

Data Intelligence & Activation

Transform SDOH and claims data into insights that close care gaps and improve engagement.

  • Optimize pathways using AI insights for better engagement.
  • Identify and address gaps in current strategies.
  • Establish metrics to measure success and ROI.

Persona-Driven Segmentation

Use behavioral and clinical patterns to create targeted, relevant patient interactions.

  • Build a single source of truth for customer insights.
  • Eliminate silos to empower teams with unified data.
  • Drive smarter decisions with instant access to real-time updates.

Technology Alignment

Connect interoperable solutions to improve coordination and support seamless communication.

  • Develop RFI and RFP processes aligned with goals.
  • Evaluate vendor capabilities, including AI-enabled tools.
  • Plan integration and secure value-driven contracts.

Orchestrated Patient Journeys

Align messages across SMS, email, and digital touchpoints to guide the patient journey with clarity and consistency.

  • Lead projects with governance and accountability.
  • Integrate systems seamlessly into workflows.
  • Validate data integrity during transitions.

Next-Best Action Modeling

Use predictive analytics to trigger timely interventions and support adherence.

  • Deliver precision insights for actionable decision-making.
  • Use AI to create a segment-of-one strategy tailored to individuals.
  • Forecast trends to build proactive, long-term strategies.

Governance & Execution Strategy

Create scalable operations with structured workflows, compliance tracking, and transparent accountability.

  • Develop programs to maximize AI tool adoption.
  • Provide hands-on learning for practical engagement.
  • Empower leaders to drive strategic initiatives.

Workforce Enablement & Training

Train teams with role-based models and frameworks that support sustained, scalable operations.

  • Enhance operational processes for sustained improvement.
  • Use advanced analytics to inform strategic decisions.
  • Modernize contact centers to improve member interactions.

Performance Optimization & Insights

Measure engagement effectiveness, refine outreach, and continuously improve patient outcomes.

  • Evaluate metrics that matter most to your goals.
  • Discover new opportunities through in-depth analysis.
  • Ensure continuous improvement with actionable insights.

Sustained Engagement & Growth

Support long-term relationships through flexible strategies that evolve with population needs.

  • Deliver tailored messaging based on patient needs, behaviors, and health status.
  • Reduce manual workload with AI-powered, multi-channel communication strategies.
  • Keep patients informed, proactive, and connected at every stage of their health journey.

We deliver value…plain and simple.

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Let’s activate your framework strategy today!

Getting started doesn’t have to be hard. HealthVia makes the path clear—and once we begin, results build fast.

Step 1

Take Our Healthcare Engagement Maturity Assessment

Step 2

Access Your Results

Step 3

Depending on where you are at, we can assist.

  • Starting from scratch – create a roadmap
  • Rescue existing strategic and implementation efforts
  • Subject matter expert resources to fill gaps on current project(s)
  • Provide strategic oversight and governance

Testimonials

Use Case Library

Consulting

Health Plan

How a large national health plan leveraged integrated capabilities to increase Medicaid enrollment by over 17%.

Consulting

Care Delivery Organization

Discover how a regional care delivery organization revolutionized patient engagement to achieve ambitious goals over the next 3 years.

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