We help payers design and deliver personalized digital-first engagement that guides members through every stage of their health journey. From onboarding and prevention to chronic care and recovery, we combine intelligent automation, compassionate communication, and data-driven insights to improve outcomes and increase member satisfaction.
Health plans need to engage members across onboarding, prevention, chronic care, and recovery. That includes assessments, reminders, and incentives. But when communication falls short, participation drops and experience scores decline.
HealthVia™ changes this.
HealthVia powers the engagement layer of total population health. We help plans reach members with timely and personalized outreach that drives the next best action. Messages reach the member at the right moment in the right channel with clarity and consistency.
HealthVia™ isn’t just another engagement tool.
At the center of this strategy is a framework that helps health plans build stronger member relationships by turning data into action. It starts with defining member personas based on clinical, behavioral, and social signals, then guiding members into care program activation through timely, targeted communication. Behind the scenes, a connected capability platform powers every step using data enablement, prediction, orchestration, and measurement to ensure outreach is relevant, scalable, and effective.
The result is higher participation, better outcomes, and a smarter path to whole-member health.
Getting started doesn’t have to be hard. HealthVia makes the path clear—and once we begin, results build fast.
How a large national health plan leveraged integrated capabilities to increase Medicaid enrollment by over 17%.
Discover how a regional care delivery organization revolutionized patient engagement to achieve ambitious goals over the next 3 years.
How a large national health services organization increased program enrollment by over 200%.